Air Canada is a Mess
Let’s just say, theoretically, that your experience flying half way around the world involved getting redirected to another airline in Hong Kong which caused you to miss a night at the Ritz-Carlton.
Perhaps it was because Air Canada’s computers in Toronto were having trouble which delayed the plane 40 minutes out of Vancouver. Even though the plane probably could have made up 20 minutes on the trip, it arrived 40 minutes prior to the connection flight boarding. Let’s just say that you didn’t have any checked luggage and you have lots of time to make it to the flight.
Instead of making the flight you are told that Air Canada called ahead to say that you weren’t going to arrive 1 hour before the flights departure so their friends at Cathay Pacific were given free reign to give away your tickets and Air Canada would find another option later that night or the next day.
It would probably make you a little annoyed if the flight on Cathay was delayed two hours but because you weren’t on the manifest anymore, there was nothing “they” could do. So instead of the Ritz, you get 4.5 hours in the Hong Kong Airport and 4 hours in the Jakarta airport.
Thankfully, you have a good 5 days, travelling with Garuda Airlines which was awesome.
Then, theoretically, you try and use the Air Canada iOS app to checkin for your return flight through Tokyo and get this screen.
Might it cause your heart to jump a bit? Would it not cause you to worry a small amount?
Then lets say you arrive at the airport and the counters aren’t going to be open for 6.5 hours. So you ask for phone numbers to call. NO ONE CAN TELL YOU IF YOUR TICKET IS STILL VALID! You have to wait for the checkin counter to open. You do know there’s a flight still, probably. You just can’t confirm you are on it.
Chances are, it was just an error in the app… we’ll see. If it was just an error, why would it choose the worst possible error message for an overseas traveller trying to get home?